Jul 2022 to Sep 2026
Software Engineer
Quest Analytics LLC • Remote
Building and running a high-volume, high-trust healthcare outreach platform.
- Helped build and launch an enterprise outreach platform that sends ~100K email, fax, phone, and direct-mail requests per business day to 1M+ provider offices, replacing a third-party vendor platform and saving ~$100K/year in maintenance costs.
- Integrated the platform’s API layer with an AI call vendor’s pathways, then scaled AI voice outreach to ~20% of ~20K daily phone requests as results came in, finishing batches of hundreds of calls the same day instead of over several days.
- Cut session load times ~90% (from ~45s to under 5s) across internal and external apps, including a provider portal with ~4,000 daily users, by optimizing SQL Server queries and adding React lazy loading; eliminated load-time support tickets.
- Raised unit test coverage from ~50% to 74.1% over 12 months across 3 worker services and 2 microservice APIs using xUnit and Moq.
- Designed the API and workflow for a new one-time campaign type, turning a new product request into reusable components so stakeholders could send one-off email, fax, or direct-mail messages.
- Moved database migrations from app startup into the CI/CD deployment pipeline, and built a PowerShell dev launcher that starts all 6 applications, runs migrations, and generates GraphQL schemas in one command.
- Led AI-assisted development adoption for a 6-person dev team by building reusable Claude Code skills for test generation, code review, and documentation sync, plus CLAUDE.md and Copilot guardrails so AI-generated code followed team conventions.
- Cut pull request approval turnaround by 50% by pairing the AI code-review skill with a PR reminder pipeline built with DevOps.
- Handled hundreds of incidents on a rotating Tier 3 support team, resolving production issues through root cause analysis.
- Mentored 4 engineering interns (3 hired by Quest, 1 placed elsewhere through my referral) and onboarded 5 new hires.